For domestic orders within Japan, delivery typically takes 3-5 business days. For international orders, shipping times vary by destination, usually ranging from 7 to 20 business days. You will receive a tracking notification once your order is dispatched.

Yes, we ship our Christmas decorations to many countries worldwide. During checkout, you can enter your address to see available shipping options and calculated costs for your location.

We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal. All transactions are processed securely through our encrypted payment gateway.

We accept returns within 30 days of delivery for items in their original, unused condition with all packaging. Please contact our customer service team at newyeardecorations@comicpaneluniverse.com to initiate a return. Custom or handmade items may be subject to different conditions, which will be noted on the product page.

Yes. We select items made from quality materials such as glass, porcelain, natural wood, and washi paper, intended for seasonal use. Each product description includes material details. As many are delicate handcrafted pieces, we recommend gentle handling.